Support
Frequently Asked Questions
Answers to common questions about shipping, tracking, and support policies.
How quickly are tracking events updated?
Most scans appear within seconds. In rare edge cases, updates can take a few minutes due to upstream carrier batching.
Can I edit shipment details after creation?
You can update delivery instructions before final-mile dispatch. Address changes may require support approval.
Do you support signature on delivery?
Yes. Signature capture is supported on eligible services and can be required at shipment creation.
How do I raise a claim for lost or damaged parcels?
Use the claims route with tracking and supporting evidence. Our operations team reviews all claims under SLA terms.